FAQ's

Here are some Q&A's you may find helpful. If you have a query which is not answered here or within the other pages of our 'help & info' section, please contact us and we will get back to you asap.

Q: What payments do you accept?

A: We currently accept payments via Moneybookers, Paypal and Google Checkout. When you have finished shopping with us just click on your shopping basket and from here you can click on the Paypal or Google Checkout logo to pay through Paypal Express or Google or click the checkout now button to pay using Moneybookers through our secure servers.

 

Q: Do you produce a printed catalogue?

A: My Vintage does not produce a printed catalogue, as our stock is changing constantly and a printed catalogue would not be viable.

Q: How often do you add new items to the website?

A: New items are added to the website at least once a week. There is no specific day when new items will be added, so to make sure you don't miss out check the site as often as possible!!!

Q: Do you buy items from private sellers?

A: My Vintage is always interested in hearing from those of you with items to sell. We prefer to buy collections of items rather than individual pieces, but if you have something rare or special to sell we will always consider a single item. contact us for more information.

Q: Do you loan items for press/magazine shoots?

A: We love to see My Vintage in print, and are happy to loan specific items or advise on suitable vintage pieces for articles/photoshoots. Please contact us for more information and a press release. You can see a collection of our cuttings in the 'press' section of the website.

Q: I'm looking for a particular item - can you help?

A: If you are searching for a particular item, send us an email and we will do our very best to locate it for you.

Q: Is all your stock on the website?

A: Due to the large volumes of stock at My Vintage, we often have many items waiting to be listed on the website. If you can't see what you want, contact us - we may well have something in stock that fits the bill.

 

Q: How long will it take to receive my order?

A: Items are usually dispatched within 24 hours via Royal Mail First Class for orders under £40, and delivery will usually take 2–5 working days. Orders over £40 will be sent via Recorded delivery which usually take 1-3 working days to be delivered and require a signature upon delivery. If you have selected Next Day delivery or your order exceeds £80 your order will be sent via either Royal Mail Special delivery or Parcelforce 24 which also require a signature upon delivery. We will advise you by email when your order has been dispatched were any tracking information will also be supplied if applicable.

*Please note: Saturday, Sunday & Bank Holidays are not classed as a working day for either the dispatch or delivery of goods.

Q: Where's my order?

A: If you have not received your order within 15 working days of the "confirmation of dispatch" email (sent to the email address registered to your account when you place the order), please contact us and we will be more than happy to rectify the situation as we gain proof of postage for all items we send. For items sent on a Next Day service please contact us after 5 working days from when you receive the "confirmation of despatch" email.

Q: What's your policy on lost in transit deliveries?

A: Having recently placed your order you can follow the delivery guidelines above to give you an idea of when you can expect delivery of your goods. If you have not received your order within 15 working days of the conformation of dispatch email (sent to the email address registered to your account when you place the order), please contact us via email and we will be more than happy to rectify the situation.
It may also be advisable to contact your local sorting office to see if they are holding the order, having already tried unsuccessfully to deliver it to you. Orders shipped via courier require the customer's signature upon delivery and cannot be released by the driver without this.

Any deliveries which do not turn up within the time frames stated above will be refunded in full provided they are reported lost to us within 60 days from the order date, myvintage will then initiate a claim with the delivery company to have any funds associated with the order refunded. Please note - 95% of our deliveries are delivered on time, but on rare occasions or busier times of the year lost items do occur and are out of our control. We are bound by the rules set by the delivery companies and are unable to claim for lost parcels until the times have passed stated above. If you report an item lost outside the 60 days, unfortunately it is outside the permitted claim period, so no refund will be possible.